Introduction
You agree to use AlSarouq.com website (the “Website”)
only for purposes that are permitted by this Terms & Condition and any
applicable law, regulation or generally accepted practices or guidelines in the
relevant jurisdictions.
You agree that you will not access or attempt to access the
Website other than through the interface that is provided by AlSarouq.com,
unless you have specifically been permitted to do so in a separate written
agreement signed by an authorized representative of AlSarouq.com.
You specifically agree not to access or attempt to access the
Website, or any portion thereof, through any automated means, including but not
limited to the use of scripts or web crawlers. You agree that you will not
engage in any activity that disrupts or otherwise interferes with the Website
(or the servers and networks which are connected to the Website). You agree
that you will not duplicate, reproduce, copy, sell, trade or resell the Website
for any purpose.
You agree that you are solely responsible for any breach of your
obligations under this Terms & Condition and for the consequences
(including any loss or damage which AlSarouq.com may suffer) of any such
breach.
YOUR ACCOUNT AND
AMENDMENT TO THE TERMS OF USE
You may be required to register with AlSarouq.com in order to
access certain services or areas of the Site. With respect to any such
registration, we may refuse to grant to you the user name you request. Your
user name and password are for your personal use only. If you use the Site, you
are responsible for maintaining the confidentiality of your account and
password and for restricting access to your computer, and you agree to accept
responsibility for all activities that occur under your account or password. In
addition to all other rights available to AlSarouq.com including those set
forth in these Terms & Conditions, AlSarouq.com reserves the right, in its
sole discretion, to terminate your account, refuse service to you, or cancel
orders.
We may from time to time modify or change the Terms and Condition.
The revised Terms of Use will govern your future use of our Site and Service,
so we strongly suggest that you visit and review our Terms of Use periodically.
Each version is specifically dated. If you do not agree to the revised version,
you must immediately stop using our Site and Service. Our Terms of Use were
last updated on April 1st 2017 . Terms and Conditions Agreement applies from
this date onwards.
INTELLECTUAL PROPERTY
All content included on the Site, such as text, graphics, logos,
images, audio clips, video, data, music, software, and other material
(collectively “Content”) is owned or licensed property of AlSarouq.com
or its suppliers or licensors and is protected by copyright, trademark, patent,
or other proprietary rights. The collection, arrangement, and assembly of all
content on the Site is the exclusive property of AlSarouq.com. AlSarouq.com and
its suppliers and licensors expressly reserve all intellectual property rights
in all Content.
LEGAL CAPACITY TO
MAKE AGREEMENTS AND TRANSACT
If you are under the age eighteen (18) years you cannot place
orders with AlSarouq.com. By accepting these Terms of Use you acknowledge that
you are over the age of eighteen (18) years. Should AlSarouq.com suffer any
damage or other losses as a result of a transaction entered into by a minor, AlSarouq.com
reserves the right to seek compensation for such losses from the parents or
guardians of the minor who caused any order(s) to be placed with AlSarouq.com.
PRICES
All fees and prices are in UAE Dirhams (AED)
·
Base Currency
AlSarouq.com prices are subject to modification at any time.
Prices may also vary due to a launching price, a promotional offer or sales.
Prices of items that are not in stock or that are available for a pre-order are
valid during its promotional period after the order was placed. Should the
price of those items change with respect to the pre-order price, Customer will
be informed and will have the possibility to cancel the order. We reserve the
right to update prices displayed on the website from time to time and once
updated, they cannot be claimed against an order that has already been
confirmed or delivered.
·
Changing of Prices.
AlSarouq.com strives for accuracy in all item descriptions,
photographs, compatibility references, detailed specifications, pricing, links
and any other product-related information contained herein or referenced on our
Website. Due to human error and other determinates we cannot guarantee that all
item descriptions, photographs, compatibility references, detailed
specifications, pricing, links and any other product-related information listed
is entirely accurate, complete or current, nor can we assume responsibility for
these errors. In the event a product listed on our Web site is labeled with an
incorrect price due to some typographical, informational, technical or other
error, AlSarouq.com shall at its sole discretion have the right to refuse
and/or cancel any order for said product and immediately amend, correct and/or
remove the inaccurate information.
Additionally, all hyperlinks to other websites from AlSarouq.com
are provided as resources to customers looking for additional information
and/or professional opinion. AlSarouq.com does not assume responsibility for
the claims and/ or representations made on these or any other websites.
·
Typographical Errors
ORDERS
Placing an order can be done from the website, by telephone AlSarouq.com.
Should you place an order from the website, you have to be sure that personal
data is correct and updated. AlSarouq.com suggests the Customer to proof-read
his/her form several times before validating an order. AlSarouq.com is neither
responsible for sending e-mails to the wrong e-mail address nor for sending
parcels to the wrong delivery address if the form is incorrectly filled-out.
·
Placing an Order
You can expect your order to be processed within approximately
24-48 hours, provided the items are in stock and there are no problems with
payment verification. Orders are not processed on weekends and holidays.
·
Processing Time
Your receipt of an electronic or other form of order confirmation
does not signify our acceptance of your order, nor does it constitute
confirmation of our offer to sell. AlSarouq.com reserves the right at any time
after receipt of your order to accept or decline your order for any reason. AlSarouq.com
reserves the right at any time after receipt of your order, without prior
notice to you, to supply less than the quantity you ordered of any item. We may
require additional verification or information before accepting any order.
·
Order Acceptance Policy
AlSarouq.com will keep you informed of your order status via
e-mail. All tracking information will be emailed to your AlSarouq.com ID once
your order has processed or changed status. You may also acquire your order
status and other live updates by logging in to your account on our website.
·
Order Acknowledgement
You may request a change to your order provided the order has not
already been charged to your account. Please call us during AlSarouq.com’s
hours of operation to request a change to your order. Please have your sales
order (SO) or customer number ready for better assistance. We strongly
discourage sending change order requests via email because it is unlikely we
will receive the message in time to make an adjustment due to the sheer volume
of emails we receive each day.
·
Change Orders
You may request that an order be cancelled provided the order has
not already been processed and shipped. Simply call us during AlSarouq.com’s
hours of operation to request an order cancellation. We strongly discourage
sending order cancellation requests via email because it is unlikely we will
receive the message in time to void the order due to the sheer volume of emails
we receive each day.
·
Cancel Orders
PAYMENT
AlSarouq.com currently offers COD (“Cash on Delivery”) payments.
However, Cash On Delivery option is only applicable within United Arab
Emirates. In order to protect the website visitors to the best of our
knowledge, we implement several security policies and certificates. These
layers of protection could be by-passed if the user’s computer is/was infected
with a virus or malicious software. AlSarouq.com or its associated partners and
employees cannot be held responsible in such a scenario or circumstance.
AlSarouq.com reserves the right to refuse a delivery or honor an
order from a Customer who has not paid part or the totality of a previous order
or with whom a litigious dispute is in progress. AlSarouq.com also reserves the
right to take any necessary steps including legal action in case of outstanding
or non-payment of fees by you.
INVOICE
The order form filled out online by the Customer cannot be
considered as an invoice. Regardless of the purchase or payment methods, the
Customer receives an invoice inside his/her parcel when it is delivered. A
digital/hard copy of each invoice is registered in AlSarouq.com data base.
SECURITY
AlSarouq.com will take all reasonable precautions to ensure the
security of any payment details included in your order nevertheless, barring
direct negligence on our part, we cannot be held liable for any losses incurred
as a result of unauthorized access to information you may provide. If you have
any queries or issues regarding security at AlSarouq.com. Please contact
support numbers provided.
DISPUTES
If any dispute, claim, controversy or difference (including in
relation to any tortious or statutory claim) (“Dispute”) arises out
of or in connection with or in relation to this User Agreement, including
(without limitation) any question regarding the formation, existence, scope,
performance, interpretation, validity or termination of this User Agreement or
this clause, or any question regarding the legal relationships established by
this User Agreement or the consequences of its nullity, then the parties shall
first attempt amicably to settle the Dispute through good-faith negotiations
over a period of thirty (30) calendar days commencing on the date that a party
first sends to the other party a written notice of the Dispute.
In the event that a Dispute has not been settled amicably by the
relevant parties by the end of such thirty (30) calendar day-period, the
parties hereby agree that the Dispute shall be referred to and finally resolved
by binding arbitration as set out below, under the Arbitration Rules of the
Dubai International Financial Centre – London Court of International
Arbitration (“LCIA”), which rules (“Rules”) are deemed to
be incorporated by reference into this clause. The number of arbitrators shall
be one. The parties to the arbitration shall seek to agree on a sole arbitrator
to be nominated to the LCIA court for appointment. If the parties to the
arbitration fail to nominate a sole arbitrator within 30 days from the date of
the service of the request upon the respondent (or such greater or lesser
period as may be fixed by the LCIA Court), the sole arbitrator shall be
appointed by the LCIA Court. The seat or legal place of the arbitration shall
be Dubai International Financial Centre in Dubai, UAE.
The arbitration proceedings shall be conducted in the English
language and the award shall be in English. The foregoing provisions of this
clause are without prejudice to the right of AlSarouq.com to seek interim
relief at any time from any court of competent jurisdiction (whether or not an
arbitrator has been appointed) and AlSarouq.com shall not be deemed to have
breached this arbitration agreement or infringed the powers of the arbitrator
for having done so..
LIMITATIONS OF
LIABILITY
IN ALL CIRCUMSTANCES AlSarouq.com’s MAXIMUM LIABILITY IS LIMITED
TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. AlSarouq.com SHALL NOT, UNDER ANY
CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR
CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS
THIS LIABILITY LIMIT. AlSarouq.com SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS
FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF
SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT AlSarouq.com
HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
If you are dissatisfied with the Site or any content or materials
on it, your sole exclusive remedy is to discontinue your use of it. Further,
you agree that any unauthorized use of the Site and its services as a result of
your negligent act or omission would result in irreparable injury to AlSarouq.com
and AlSarouq.com shall treat any such unauthorized use as subject to the Terms
and Conditions of this User Agreement. AlSarouq.com reserves the right to
cancel any unpaid order under any circumstances without any owed liability
towards customer or otherwise, in-case of paid order AlSarouq.com still
reserves this right as long as paid amount is returned in full.
GOVERNING LAW
This User Agreement is governed by, and construed in accordance
with, UAE law. This clause will survive any expiry or cancellation of this User
Agreement for any reason.
PRE-ORDER
Pre-order is a service that lets you order a product before the
official launch date.
We aim to deliver pre-ordered products on the official launch
date, provided that we have received and processed your payment. This is not
always possible due to availability at our warehouse. Delivery charges may
apply to all pre-orders unless otherwise stated. Standard Delivery timelines
will apply from the moment the pre-ordered product is available. We reserve the
right to cancel any order for reason that we may or may not disclose. Delivery
date for the pre-ordered items may change without any prior notice or
confirmation.
Payment must be made in advance to confirm your pre-order. If for
any reason you would like to cancel your order before shipment you must do so
at least 3 days before we dispatch your order
Delivery
Payment