Our Commitment To Privacy
Your privacy is important to us here at AlSarouq . We provide this
notice explaining our online information practices and the choices you can make
about the way your information is collected and used. AlSarouq, being an
ecommerce service, acts as conduit for a large amount of sensitive and private
data. We strive to maintain the privacy of both our merchant clients and the
shoppers who patronize their online stores. It is our strict policy not to
share, rent or sell such data to anyone without your electronic consent.
The Information We Collect
This notice applies to all information collected or submitted on
the [company name] website. On some pages, you can order products, make
requests, and register to receive materials.
Information Collection
AlSarouq collects personally identifiable information from our
users at several different points on our websites, http://www.AlSarouq.com
If you purchase online shopping cart services, or other products
or services from AlSarouq , we request personally identifiable information from
you, including contact information, such as name, e-mail, and shipping address,
as well as and financial information, such as credit card number and expiration
date.
Information Use and Ownership
If we have trouble processing an order, we will use this
personally identifiable information to contact you. We may also use this
personally identifiable information to communicate with you for several other
reasons. We may use your e-mail to send you newsletters and updates. AlSarouq
is the sole owner of the personally identifiable information related to
individuals, companies or entities purchasing services or products from us.
Promotional Communications
We will occasionally send you communications on products,
services, special deals, promotions and news at AlSarouq. Out of respect for
your privacy, we present the option not to receive these types of
communications. Please see the “Choice and Opt-out” below.
Service-related Announcements
We will send you service-related announcements on rare occasions
when it is necessary to do so, for instance, if our service is temporarily
suspended for maintenance. You may not opt-out of these communications, which
are not promotional in nature. If you do not wish to receive them, you have the
option to cancel your account.
Customer Service
Based upon the personally identifiable information you provide us,
we will send you a welcoming e-mail to verify your signup. We will also
communicate with you in response to your inquiries, to provide the services you
request, to invoice you and to manage your account. We will communicate with
you by e-mail, telephone or mail.
Shopping Cart Service
We use your personally identifiable information to provide
shopping cart services. You enter information, some of which is personally
identifiable information, in the AlSarouq cart configuration form which
instructs us on how to process orders you receive on your website. Such
information includes the name of your website, contact information for sending
orders, contact information for technical issues, shipping parameters, tax
guidelines, Shopper checkout and payment options.
Information Storage and Maintenance
Profile
We store information that we collect through cookies, log files,
and clear gifs to create a “profile” of your preferences. We tie your
personally identifiable information and your purchasing history, to information
in the profile, in order to provide tailored promotions and marketing offers
and to improve the content of the site for you.
Address Verification
In charging your credit card, we may use external third party
software or services to verify your address, in order to validate the charge.
Information Sharing and Disclosure
Aggregate Information (non-personally identifiable)
We may share aggregated demographic information about our user
base with our marketing partners and advertisers. This information does not
identify individual users. We do not link aggregate user data with personally
identifiable information.
Legal Disclaimer
We reserve the right to disclose your personally identifiable
information as required by law and when we believe that disclosure is necessary
to protect our rights and/or to comply with a judicial proceeding, court order,
or legal process served on us.
Choice/Opt-out
If you no longer wish to receive promotional
communications, you may opt-out of receiving them by following the instructions
included in each communication or by e-mailing us at [email protected].
Technical Methodologies
Log Files
As with most websites, we gather certain information automatically
and store it in log files. This information includes internet protocol (IP)
addresses, browser type, internet service provider (ISP), referring/exit pages,
operating system, date/time stamp, and clickstream data. We use this
information, which does not identify individual users, to analyze trends, to
administer the site, to track users’ movements around the site and to gather
demographic information about our user base as a whole. We do not link this
automatically-collected data to personally identifiable information. We use
Google Analytics, which uses cookies to track non-personally identifiable
information about visitors to our site in the aggregate. Such information
includes length of visit, pages visited, geographical location of visitor by IP
address and other website browsing behavior. We use this information to improve
our website and make it more responsive to the needs of visitors.
Cookies
A cookie is a small text file that is stored on a user’s computer
for record-keeping purposes. We use cookies on our sites. We do not link the
information we store in cookies to any personally identifiable information you
submit while on our site. We use persistent cookies. A persistent cookie
remains on your hard drive for an extended period of time. You can remove
persistent cookies by following directions provided in your Internet browser’s
“help” file. We set a persistent cookie to store the contents of Shoppers’
shopping carts so that if a Shopper closes his or her browser, the contents of
the cart will be saved for a finite period of time, usually 1 hour. If you
reject cookies, you may still use our sites, but you would not be able to
benefit from that capability.
Clear Gifs (Web Beacons/Web Bugs)
For e-mail marketing communications, our third party advertising
partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web
Bugs). Clear gifs are tiny graphics with a unique identifier, similar in
function to cookies. In contrast to cookies, which are stored on a user’s
computer hard drive, clear gifs are embedded invisibly in e-mails and are about
the size of the period at the end of this sentence. We use clear gifs in our
HTML-based e-mails to let us know which e-mails have been opened by recipients.
This allows us to gauge the effectiveness of certain communications and the
effectiveness of our marketing campaigns. We do not tie the information
gathered by clear gifs to our customers’ personally identifiable information.
Hyperlinks to Other Sites
Our websites contains links to other sites that are not owned or
controlled by AlSarouq. Please be aware that AlSarouq not responsible for the
privacy practices of such other sites. We encourage you to be aware when you
leave our site and to read the privacy statements of each and every website
that collects personally identifiable information.
This privacy statement applies only to information collected by
this website.
Security
The security of your personal information is important to us. When
you enter sensitive information such as a credit card number, we encrypt that
information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the
personal information submitted to us, both during transmission and once we
receive it. No method of transmission over the Internet, or method of
electronic storage, is 100% secure, however. Therefore, while we strive to use
commercially acceptable means to protect your personal information, we cannot
guarantee its absolute security.
Business Transitions
In the event AlSarouq goes through a business transition, such as
a merger, acquisition by another company, or sale of all or a portion of its
assets, your personally identifiable information will likely be among the
assets transferred. You will be notified via e-mail or prominent notice on our
websites of any such change in ownership.ة